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1) Delivery locations

BRNC Industries Pty Ltd (Australia) and BRNC Industries Corp (USA) ship to customers in Australia and worldwide.

  • Australia: We ship via Pack & Send (and/or Australia Post where applicable). PO Boxes are accepted for Australian deliveries.

  • United States: Orders ship from our Arizona office via UPS or USPS.

  • International: International orders are generally shipped via Australia Post (tracked where available). If you request an alternative shipping method that does not include tracking, we cannot guarantee delivery and are not responsible for loss.

2) Order processing

  • You will receive an email confirmation after placing your order. Please keep it as proof of purchase.

  • If you provide a mobile phone number, you may receive SMS updates about your order.

  • Orders are dispatched Monday to Friday (excluding public holidays).

  • Most orders ship within 2 business days, but dispatch times can vary during busy periods or if stock is low. If there’s a delay, we’ll contact you.

3) Address accuracy

Customers are responsible for ensuring the shipping address is correct and complete (including unit numbers, business names, or delivery notes where relevant). If a parcel is returned to us due to an incorrect or incomplete address, reshipping costs may apply.

4) Delivery instructions & authority to leave

We’re happy to include special delivery instructions where possible.
If you request that an item be left unattended (authority to leave / no signature / safe-drop), you accept full responsibility for the parcel once the courier marks it delivered.

5) Shipping rates & taxes

  • All prices on our website are in Australian dollars (AUD) and include GST where applicable.

  • Shipping costs are calculated at checkout (or quoted if special arrangements are required).

  • Prices may change without notice.

6) Tracking

We provide tracking wherever the selected service includes it.

  • For tracked shipments, you’ll receive a tracking number once your order has been dispatched.

  • If you have not received tracking details, contact us at monster@3footedmonster.com.

7) Estimated delivery times

Delivery timeframes begin once the parcel has been dispatched and are dependent on the courier service selected and the destination. Delivery estimates are not guaranteed.

8) Duties, taxes & customs for international orders

International orders may be subject to import duties, taxes, or customs/handling fees in the destination country. These charges are the customer’s responsibility. We are not liable for parcels delayed, held, or rejected by customs.

If an international order is entitled to a GST adjustment/refund, this will be applied after payment and prior to dispatch (where applicable).

9) Damaged or incorrect items

Please check your order as soon as it arrives.

  • Incorrect item received: Do not open or use the item. Contact us immediately so we can resolve it.

  • Damaged item: Contact us within 4 days of delivery with clear photos of:

    • the damaged item

    • the packaging (including any visible damage)

    • the shipping label
      Please do not dispose of the item or packaging until we advise, as we may need them for courier assessment.

We pack items carefully, but shipping can be rough.

10) Missing shipments & delivery confirmation (Delivered but not received)

Once an order has been dispatched, the courier is responsible for delivery. For tracked shipments, an order is considered delivered when the courier marks it as delivered (including delivery date/time and delivery location).

If a courier tracking record shows delivery to the address provided (including “front desk”, “reception”, “mailroom”, “parcel locker”, or similar), we consider the order fulfilled.

If you believe your parcel is marked delivered but has not been received, you must:

  1. Check with all occupants at the delivery address

  2. Check safe-drop locations/parcel lockers

  3. Check with building management, front desk/reception, or concierge (where applicable)

  4. Request security/door camera review if available

  5. Contact the courier directly to lodge an investigation / misdelivery enquiry

We will assist by providing any dispatch details you need. However, we cannot offer a refund or replacement for parcels marked delivered unless the courier formally confirms the parcel was lost or misdelivered.

Timeframe: Any delivery issues must be reported to us within 7 days of the courier’s marked delivery date so we can support a timely investigation.

(UPS note: claims for lost/damaged packages generally must be started within specific time limits—UPS states “within 60 days of the scheduled delivery” for lost/damaged. USPS has its own processes such as “Missing Mail” requests and claims requirements depending on service/insurance.) https://www.ups.com/us/en/support/file-a-claim

 

11) Refunds & returns

  • Only items purchased from the 3 Footed Monster website can be returned to www.3footedmonster.com for refund or exchange.

  • If you ordered the wrong item, we can exchange it provided it is unopened and in original saleable condition. Return shipping and any additional postage charges are the customer’s responsibility.

  • We take pride in our products and will work with you to resolve genuine product issues—please contact us first.

12) Contact

Email: monster@3footedmonster.com

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